Please arrive a minimum of 15 minutes before scheduled appointment. Services will begin and end on time as a courtesy to the next guest. We attempt to confirm all spa appointments via text, call, or e-mail. However, please feel free to contact us prior to your appointment to confirm exact times, services, or to ask any questions you may have regarding your scheduled appointment.
We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service. Clients who arrive late will be charged in full for their appointment, but will receive an abbreviated session. For example, if you scheduled an hour massage and arrived 15 minutes late, you will be charged for the full hour and only receive 45 minutes of treatment for that session, including consultation and changing time.
We have reserved time and space especially for you and require 48 hours notice for group and package appointment cancellations / rescheduling. If less than the required notice is given, your 50% deposit for the full scheduled sessions will be forfeited. Due to increased business, we now require a non-refundable 50% deposit to schedule appointments over $150. Failure to cancel or reschedule within 24 hours will forfeit your deposit. If for any reason Drench needs to reschedule or cancel an appointment, as much advance notice as possible will be given.
We are constantly expanding our services to bring you the most updated in spa care. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. Prices do not include gratuities.
Drench accepts Visa, Master Card, Discover, American Express, and cash ONLY. We no longer accept personal checks. A $25 fee will be assessed for returned checks. Drench gift cards are not redeemable for cash and cannot be used to leave gratuities.
All service sales and gift card sales are final. All skincare and cosmetic product sales are final. Retail items can only be exchanged for other items if they are in original packaging and returned within 14 days of purchase. Refunds will be issued as a store credit only.
Please notify our Spa Coordinator before reserving treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant. All first time spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well-being in mind.
All spa guests must be 18 years of age or older to receive treatment without the approval or accompaniment of an adult
We do believe that every client has the right to privacy and confidentiality. The conversations you have with your therapist will remain confidential, as will your health history forms. Client lists and e-mail lists are confidential. We do not share our client list with any outside companies.
Please do not bring valuables with you; we are not responsible for lost or stolen items. Please respect the right to a quiet atmosphere for all guests. We ask that you refrain from talking loudly and that you turn phones on silent.